Quote Process Explained
Quote Requests:
Most repairs that are coordinated by the maintenance team fall below the standard $450 maintenance limit and therefore do not require a separate quote. For an non-emergency repair that goes above $450 in cost, at the client's request, the team will provide one quote from our list of preferred vendors. The team determines which of preferred vendor is qualified for the job, and available to perform the repair. They will provide the specific job requirements to the vendor and coordinate access into the property if needed. After pricing is provided, the team will send the quote to the owner for approval (quotes for non urgent repairs take 1-2 weeks depending on the vendor's availability).
If an client wishes to get additional quotes from vendors outside of our preferred network, this is not a problem. While the team is not authorized to contract with external vendors (ie. vendors that have not been vetted by our company), they are happy to assist in providing access and will handle all of the communication with the tenant. If an client is interested in using the team to obtain more than one quote, this falls under a special project (outlined above) and an additional fee would be assessed. Please reach out to your account manager if you are interested in this additional service.